If you want to get in touch with us, there are two options available. You can either send us an email at Peter@homerehabequipment.com

Our team members are always available to assist you and work actively every day of the week.

In case you have any queries regarding your order, please make sure to include your order number and product details while sending us an email. We promise to get back to you within 24 hours and help you out with any concerns you may have.

At our company, shipping times can differ for each product and shipping address due to our numerous warehouses located throughout the USA and globally.

To find out the exact shipping times and methods for a particular product, please refer to the SHIPPING & RETURNS tab in the product description.

If you are in need of a product urgently, please don't hesitate to contact us and we will do everything we can to assist you!

We understand how important it is to feel secure in your purchase, which is why all of our products come with a minimum of a one-year warranty. For added peace of mind, some of our products even offer up to ten years of coverage. To find out the specific details of a product's warranty, please refer to the WARRANTY tab in the product description.

If you ever experience an issue with a warranty, simply email Peter@homerehabequipment.com with your order number, along with a photo or video of the problem and an explanation.

Our team will promptly send a replacement part or product to ensure your complete satisfaction.

If you encounter any issues with our products, please send an email to peter@homerehabilitationequipment.com, and we will be in touch within 24 hours. In the event that you receive a damaged, defective, or incorrect item, please contact us immediately within 30 days of the delivery date. Provide a clear picture of the packaging with the tracking number visible, as well as a picture of the received product, specifying the damage, defect, or wrong item(s). Our Online Returns Department will assess your complaints and offer available options.

You are responsible for the shipping costs of your return. We recommend that you send it with a tracking option. Please contact us before sending your return, as the return address may differ from the address where your order was initially shipped from. Please note that refunds for merchandise returned without notifying us cannot be guaranteed.

To track your return, use the information provided by the shipping partner to ensure that it has been delivered. We will send you a confirmation email once we have received your package and processed the refund. A full refund will be issued to the original payment method after we have received, inspected, and confirmed that the package has not been opened. After sending the package back, all customers must contact us and provide the tracking information so that we can process the refund. Please note that it may take an average of 3-5 business days for most financial institutions to process the refund, but it could take longer. Before contacting us, please allow up to 7 business days for your financial institution to reflect the refund on your statement. If you require more information, please contact your credit card provider.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Home Rehab Equipment scooters and wheelchairs are unable to be returned if they are damaged during shipping. However, as they are covered by warranty we will work with you to send parts or a new unit depending on the extent of the damage. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.

Home Rehab Equipment scooters and wheelchairs are unable to be returned if you change your mind about your purchase. This is due to low margins and the high cost of shipping these large, bulky items. Please be sure that you are fully committed before purchasing.