At Home Rehab Equipment, we are dedicated to providing transparent and honest policies so you can shop with confidence. Here’s everything you need to know about our refund and return process.
14-Day Return Policy
We accept returns 14 days from the date you receive your item. Shipping costs are non-refundable.
All returns require the following:
- Proof of purchase (receipt) is required.
- Return Shipping Costs: The buyer is responsible for all return shipping costs and assumes full risk for the items until they are returned to us.
- Restocking Fees:
- Returns in original packaging are subject to a 20% restocking fee
- Condition of Returned Items:
- If the returned items are damaged, missing parts, or incomplete (e.g., missing documentation, warranty cards, manuals, or accessories), the refund will be reduced accordingly at our reasonable discretion.
To start a return, email us at Peter@homerehabequipment.com. We will provide instructions and the correct return address.
Scooters and Wheelchairs Return Policy
Scooters and wheelchairs are considered final sale due to their size and the associated shipping costs. Please review product details carefully to ensure the item meets your needs prior to purchase.
Nonrefundable Items
The following items are not eligible for returns:
Perishable goods (e.g., food, plants)
Custom or personalized products
Hazardous materials, flammable liquids, or gases
Clearance items
Gift cards
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us immediately. Be sure to include your order number and photos of the issue. We will resolve the problem as quickly as possible.
Important Information About Damaged Scooters and Wheelchairs
Scooters and wheelchairs have specific return and warranty policies due to their size and nature.
If your scooter or wheelchair is damaged in transit, we cannot accept returns. However, these items are covered under warranty, and depending on the damage, we’ll work with you to provide replacement parts or a new unit.
Exchanges
To exchange an item, return the original product using our return process and place a new order for the replacement.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you can return it within 14 days for any reason. Items must be unused, with tags, in their original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we’ll let you know if the refund is approved. If approved, your refund will be issued to your original payment method within 10 business days.
If you haven’t received your refund after 15 business days, contact us at Peter@homerehabequipment.com.
We’re here to make your experience as smooth as possible. If you have any questions, don’t hesitate to reach out. Thank you for choosing Home Rehab Equipment!