Shipping Policy

Home Rehab Equipment ("we" and "us") is the operator of(https://homerehabequipment.com/) ("Website"). By placing an order through thisWebsite you will be agreeing to the terms below. These are provided to ensureboth parties are aware of and agree upon this arrangement to mutually protectand set expectations on our service.

General

1. Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will ship available products to you, and contact you about whether you wouldprefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs. Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns
3.1 Return Due To Change Of Mind. Please see the individual product returns information as it varies. Items must be returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email. (Home Rehab Equipment) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns. Home Rehab Equipment will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Home Rehab Equipment to process your warranty claim within 14 days.

Once warranty claim is confirmed, you will receive the choice of: (a) refund to your payment method (b) a refund in store credit (c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically. In general, domestic shipments are in transit for 2 - 7 days. Please see individual product pages for specific information for each product.

4.2 Transit time Internationally. Generally, orders shipped internationally are in transit for 4 - 14 days. This varies greatly depending on the product and courier used. We are able to offer a more specific estimate at checkout.

4.3 Dispatch Time
Dispatch time varies according to the warehouse being shipped from and the product availability. Please see individual product pages for detailed information. Our warehouses operate on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address. For change of delivery address requests, we are able to change the address atany time before the order has been dispatched.

4.5 P.O. Box Shipping. Home Rehab Equipment will ship to P.O. box addresses using postal services only.We are unable to offer couriers services to these locations.

4.6 Military Address Shipping. We are able to ship to military addresses using USPS or Australia Post. We are unable to offer this service using courier services.

4.7 Items Out Of Stock. If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock. You will be notified.

4.8 Delivery Time Exceeded. If delivery time has exceeded the forecasted time, please contact us so that wecan conduct an investigation.

5. Tracking Notifications. Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. 

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Import Duties & Taxes. Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Home RehabEquipment encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Home Rehab Equipment at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations. If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy. 

9. Insurance. Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit. We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit. We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service. For all customer service enquiries, please email us at [email protected]

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